Review: PARKROYAL Serviced Suites Kuala Lumpur (One Bedroom Suite)

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Nightly rateMYR 228 (US$52) nett
Nightly rate
(after BRG)
MYR 187 (US$44) nett
(paid entirely with D$)
Length of stay5 nights
Date of stayMarch 2022
Membership levelTitanium
(GHA Discovery)

What benefits to expect when you stay at PARKROYAL Serviced Suites Kuala Lumpur as a GHA Discovery Titanium member?

PARKROYAL Serviced Suites Kuala Lumpur opened in 2010 with a total of 287 rooms.

At the moment, this is the only GHA Discovery hotel in Kuala Lumpur but the PARKROYAL Collection will open on 1 June 2022.

Location

The hotel is located in central Kuala Lumpur. The immediate area around the hotel can be a little sleezy in the evening, especially towards the nightlife/massage street of Changkat.

  • 10 mins walk to Pavilion mall
  • 45 mins drive to Kuala Lumpur International Airport (KUL)
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Arrival

Upon arrival, we had our temperatures taken before being directed to the reception.

I had booked the One Bedroom Suite and was told a Titanium member upgrade was not possible as the hotel was fully booked.

The Front Office Staff unfriendly and as our rate included breakfast, he made us choose what we want for breakfast immediately, for the next 5 mornings. More about the breakfast later.

I’d also informed the staff that I would like to pay for my stay using Discovery Dollars. He didn’t seem to know what D$ is and had to make a call to check on it.

Entrance to the hotel
Lobby
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Seats near the lobby

One Bedroom Suite

The suite is 65sqm / 700sqft in size.

The room was large and was only lighted with spotlights for the most part, which made it quite dark in certain areas.

I also noticed a mouldy smell.

The television was positioned at a bad angle from the bed, presumably to allow guests to watch it from the living area and the bedroom. However, the TV could not be moved closer to the bedroom. I also noticed that the TV area was very dusty.

Check out the video tour of this room on our Instagram page.

View from the entrance
Living room
Kitchen

The kitchen was well-equipped.

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Kitchenware
Cutlery
Complimentary drinks and coffee
Work desk
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Wardrobe

A light wasn’t working in the room.

Bedroom

The power point wasn’t working and the cable for the alarm clock was left on the floor.

Night stand
Fair prices of additional amenities
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Floor plan of level

Breakfast

Unlike other (better) hotel loyalty programs, GHA Discovery’s Titanium members do not get breakfast as a benefit.

I booked a rate that included breakfast as I could find a third party rate to file a Best Rate Guarantee (BRG) claim to receive 10% off.

As mentioned above, the Front Office staff made me choose what I wanted for breakfast for the next 5 days, while checking in.

I asked if I can have coffee but the staff replied that I can make my own coffee in the room with the complimentary coffee powder.

Have you ever paid for breakfast that didn’t include coffee? I’ve not.

Breakfast menu

Guests who paid for breakfast had to collect them from the lobby between 7am to 9.30am every day to consume it in the room.

Breakfast collection point

Breakfast quality was really poor. It was cold and the chicken that I had was very hard. I’ve honestly had better breakfast in a 3-star quarantine hotel.

I ended up skipping breakfast for the next 4 days. I am confident that guests will enjoy a cheaper and better breakfast from the “mamak” restaurant in front of the hotel.

Asian and Western set

Other facilities

I liked that guests can get drinkable water from the dispenser on the 30th floor.

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Water dispenser at level 30

To go to the rooftop swimming pool, guests have to go to the 30th floor and take about 4 flights of stairs. I can imagine this being problematic with wheelchair-bound guests or families.

Stairs to the rooftop pool
Rooftop pool
Kids pool and jacuzzi

There was another swimming pool on a lower floor.

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Second pool

The gym looked like a store room.

Gym
Laundry room

My ratings

This is how I am rating my stay, after considering what I paid:

Breakfast2/10
Service3/10
Location8/10
Room furnishing5/10
View
(from the room)
7/10
Peace & quiet9/10
Facilities7/10
Elite member recognition1/10
Value4/10
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Bottom line

I’ve always shared that Kuala Lumpur is filled with great hotels at amazing value.

I honestly can’t think of any reason why anyone would want to stay in this property, knowing that there are other amazing options around Kuala Lumpur. There are still some hotels using the “pandemic” excuse to provide poor service and unfortunately, PARKROYAL Serviced Suites KL is one of those.

If you are looking for an apartment for a family, you’ll be happier at the Element KL, Hyatt House Mont Kiara or any apartment with good reviews in AirBnb.

4 thoughts on “Review: PARKROYAL Serviced Suites Kuala Lumpur (One Bedroom Suite)”

  1. CI on June 28, 2023 and was told there’s no upgrade in service apartments for GHA titanium. I showed them T&C 4.7 and stated service apartments aren’t excluded. GHA call centre wasn’t helping in the process and told me to talk to Parkroyal directly. Anyway I managed to get upgrade but the process is not pleasant.

    Reply
  2. I “stayed” here before to rack up the night count for my GHA status. Well worth it as the rate was cheap before the pandemic!

    I checked in and came back 7 days later to check out! No way I would physically spend a night here! The place was disgusting!

    Reply

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