Review: Grand Hyatt Berlin (King Room & Grand Suite View)

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Nightly rateFree (Cat 4 Hyatt free night)
Length of stay1 night
Date of stayApril 2022
Membership levelGlobalist
(World of Hyatt)

What benefits to expect when you stay at Grand Hyatt Berlin as a World of Hyatt Globalist member?

Grand Hyatt Berlin opened in 1998 and was last renovated in 2013. It has a total of 342 rooms and requires 12,000 to 18,000 points per night for award stays.

Location

The hotel is located in central Berlin, close to tourist attractions and a train/metro station.

  • 5 mins walk to Berlin Potsdamer Platz Bahnhof (train/metro station)
  • 10 mins walk to Mall of Berlin
  • 40 mins train to Berlin Brandenburg Airport (BER)
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Arrival

Upon arrival, we were assisted with our luggages before being directed to the reception.

Although some suites were available that day, I wasn’t given a room upgrade as a Globalist member but was offered a complimentary minibar for the duration of my stay.

Lobby
Corridor

King Room

Room 732 is 38sqm / 409sqft in size.

For a base room, it was large but the layout and design felt dated.

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View from the entrance
King room
King room
View from the bathroom
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USB ports near the bed (no universal power ports)
Welcome amenities
Mini bar
Mini bar
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Bathroom
Toilet
Bathtub
Bathroom sink
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Bathroom amenities
Bath products

Service lapse and recovery

On two occasions, a staff member opened the door to my room before walking away when realising that the double-lock mechanism stopped the door from opening.

I called in to ask why it happened and the front office manager quickly apologised for it.

Shortly after returning from my afternoon tea at the Grand Club Lounge, I received a call in the room and was informed that the hotel would like to upgrade me to the Grand Suite View room to make up for what happened earlier. I thought it was really nice of them!

Grand Suite View

Room 242 is 69sqm / 743sqft in size.

This suite is large but like the base room, look and felt old with various “dim spots” with insufficient lighting.

Check out the video tour of this room on our Instagram page.

View from the entrance
Living room
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Reversed angle of the living room
Living room
View from the suite
Beverage area and minibar
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Complimentary coffee and tea
Complimentary bottles of water and chocolates
More chocolates
Toilet in the living room
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Bedroom
Reversed angle of the bedroom
Reversed angle of the bedroom
Night stand
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More chocolates
Bathroom
Bathroom
Bathtub
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Toilet
Bathroom amenities
Bath products
Floor plan of level 2

Internet speed

WiFi speed was stable and fast throughout my stay.

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WiFi speed at Grand Hyatt Berlin
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Grand Club Lounge

Globalist members and guests staying in rooms with club benefits have access to Grand Club Lounge.

Afternoon tea is served from 4 to 5pm and evening cocktail from 6 to 8pm.

I found the food quality and presentation to be very good for a European hotel.

Entrance to Grand Club Lounge
Dining area in Grand Club Lounge
Our picks for afternoon tea
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Our picks for evening cocktail
Cocktail snack

Breakfast

Breakfast is complimentary for Globalist members and was held as a buffet at VOX restaurant.

Although variety was good, I found the food quality rather average for a hotel with room rates upwards of EUR 300 per night.

Entrance to VOX restaurant
Dining area of VOX restaurant
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Hot food
Pastries and cheeses
Cold cuts
Our picks

Other facilities

Guests have access to the 800sqm-large Club Olympus Spa & Fitness during their stay. We enjoyed the indoor pool and sauna areas during the stay, although, I found it strange that the indoor shower area is shared between male and female guests.

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Club Olympus Spa & Fitness
Indoor swimming pool
Outdoor area
Locker room

My ratings

This is how I am rating my stay, after considering the hotel’s usual nightly rate (in points):

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Breakfast8/10
Service9/10
Location8/10
Room furnishing7/10
Club lounge9/10
View
(from the room)
8/10
Peace & quiet8/10
Facilities10/10
Elite member recognition8/10
Value8/10

Bottom line

With the cash rate going for more than EUR 300 per night, one can argue that 12,000 Hyatt points is a steal. Personally, for what the hotel offered, I found it to be overpriced in cash and correctly categorised as a Hyatt Category 4 hotel.

In other words, it is fair value on points, poor value with cash.

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