Review: Four Points by Sheraton Bali, Kuta (Family Suite)

What benefits to expect when you stay at Four Points by Sheraton Bali, Kuta as a Marriott Bonvoy Titanium or Platinum Elite member?

Four Points by Sheraton Bali, Kuta opened in 2015 with a total of 185 rooms. It is a Category 3 Marriott Bonvoy property requiring 15,000 to 20,000 points per night for award stays.

Here are some photos posted on our Instagram page:

View this post on Instagram

A post shared by Suitesmile | Travel Hacks SG (@suitesmile)

Location

The hotel is located in the touristy area of Kuta. In non-COVID times, be prepared to be swarmed by taxi touts outside the hotel. Get a Grab Car or GoCar from the hotel lobby to avoid them.

• 8 mins walk to Beachwalk Shopping Center
• 15 mins drive to Ngurah Rai International Airport (DPS)
• 1 hr 5 mins drive to Ubud Town

Arrival

Upon arrival, there were no one around to assist us with our bags and check our body temperature.

I had booked the base room and was pre-upgraded to the Family Suite 2 days before arrival. From my understanding, this is the highest room category in this hotel.

Platinum members and above get to choose a welcome gift of either daily breakfast or 500 points (worth S$4.50) per stay. I chose the breakfast option.

Family Suite

Room 162 is 55sqm / 592sqft in size.

While I appreciated the hotel upgrading me to the best available room, I can’t help noticing the poor furnishing and overall quality of this suite. That is quite disappointing for a property that is only 5 years old. It reminded me of my stay at Hyatt Regency Dubai Creek Heights.

The bathrooms were weirdly designed, there was a pillar right in the middle and the room was VERY dark, even in daytime.

There are also empty air conditioning casings in weird places in the room (see photo below). The air conditioners are Daikin ones that I used at home in Singapore, not a centralized one. Yes, there were compressors outside every room.

There is also a huge glass window where other guests could look directly into the suite. That’s a major privacy issue for me and I ended up having the curtains closed all day, in a really dark room.

The bedsheet smelt like it wasn’t dried properly and was quite unpleasant. This is not that uncommon among the hotels that I’ve stayed in but this was crossed my tolerance level. The staff were nice to replace them when I told them about it but unfortunately, the new set of sheets smelt exactly the same.

I then requested to move to another pool access room (non-suite) to sleep.

Here’s a video tour posted on our Instagram page:

View this post on Instagram

A post shared by Suitesmile | Travel Hacks SG (@suitesmile)

Breakfast

Breakfast is complimentary for Platinum members and above and was served as à la carte buffet at the poolside restaurant, The Eatery, from 7am to 11am.

Hot food was good but pastries were not.

Other facilities

My ratings

Bottom line

I’ve now stayed in and reviewed 19 Marriott Bonvoy properties in Bali. Most of them are of very high quality and offer fantastic value. Unfortunately, this, and Le Méridien Jimbaran are the only properties that I will probably never return to.