Review: Hyatt Regency Dubai Creek Heights (King Room)

Nightly rate: AED 479 nett (S$172)
Nightly rate after BRG: AED 312 nett (S$112) + receive 5,000 points
Add-on: Breakfast included
Length of stay: 1 night
Membership level: Normal member

Hyatt Regency Dubai Creek Heights opened in mid 2015 and is the newer of 2 Hyatt Regency properties in Dubai, UAE. This hotel is a Category 3 Hyatt property, requiring 12,000 points (worth $240) per night for award bookings.

I am comparing this stay with my experiences in Hiltons and Sheratons.


Location

The hotel is located in Dubai Healthcare City, just south of Dubai Creek.

  • 4 mins drive to WAFI mall

  • 8 mins drive to Dubai International Airport

  • 10 mins drive to Dubai mall

  • 10 mins walk to Dubai Healthcare City metro station


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Arrival

I had to wait about 10 minutes to check in at the reception. Understandable, as it was Christmas Eve.

Similar to my previous stay at Hyatt Place Wasl, I was thanked for being a member. And also similar to that previous stay, I had to make full payment at check-in and the total amount was rounded up to the nearest Dirham.


The room

Room 1220 had a funny (unique?) shape. There was a really long walkway from the entrance which led to a surprisingly small room.

There wasn’t any area to place our luggages and we ended up placing them along the long walkway.

It’s nice to see a bath tub even in the lowest room category but I was very disappointed by the cheap furnishing and built quality all around the room. Lack of a coffee machine, cheap looking table lamp, curtains and power sockets. Not something you’d expect from a self-proclaimed 5-star hotel that was built just over 5 years ago.

I’d go as far as to say that my base room at Hyatt Place Wasl had a more premium feel.


Best rooms

In general, I always ask for a room on the highest floor possible and it must not be a connecting room (less noise).

The best rooms are those facing West, away from the other building. These rooms are categorised as “Deluxe Rooms” and are larger than base rooms (like mine). They also offer better views of the skyline from Downtown Dubai.


Breakfast

Breakfast aren’t included in base rooms. I’ve chosen a package with breakfast as it was the only rate that I could BRG against.

Breakfast was served as assisted buffet at Sufra restaurant from 6.30am till 11am. There was a waiting time of around 20 minutes when I arrived at 10am.

I liked the system in place though. There was a ‘registration’ counter outside the restaurant and guests could sit around the lobby area while waiting, instead of standing in line like in other hotels. We waited for 25 minutes before being called. The restaurant had a ‘canteen’ feel but wasn’t crowded, which was good.

Food quality was poor. Again, nowhere near 5-star standard. Pastries were hard and dry. Eggs were lazily made and presented (check out my scrambled eggs below).

The restaurant also looked understaffed as there were many uncleaned tables with a lot of guests waiting outside.


Other facilities

The swimming pool, gym and kids club are located on level 8.


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Ratings

Breakfast: 6/10
Service: 7/10
Location: 6/10
Room: 5/10
Facilities: 7/10
Executive lounge: –
Elite member recognition: –
Value (for what I paid): 6/10


Bottom line

There’s not much else to say. I really do not see why anyone would stay here. Dubai has plenty of amazing hotels better and cheaper than this. Spending 12,000 Hyatt points for an award stay here is definitely out of the question.

I’m not sure if I’ll have the time to stay at the other Hyatt Regency before leaving Dubai. It would be really interesting to see how that older hotel compares against this one.

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