Razer Card and Razer Pay will be discontinued on 30 September 2021.
Here’s an excerpt from the email that members received today:
We would like to thank you for supporting Razer Pay (Beta). The beta will be ending on September 30, 2021 and all wallet top-up, payment and transfer features will no longer be available from August 6, 2021. Over the course of the beta, we have gathered valuable feedback from you and we look forward to innovating more products in the future for our community.
With the beta coming to an end, we are committed to ensure that all account withdrawal and closure processes are user-friendly and compliant with regulations. To withdraw your wallet balance, please ensure your App is updated and follow the steps below:
Before September 30, 2021
- Tap on ‘Withdraw’ tab in-app.
- Select ‘Cash Out’ and follow the guided steps.
- Withdrawal completed! Receive your balance within 5 business days. Any unsuccessful withdrawals will be refunded back to your wallet.
After September 30, 2021
- If you have remaining balance after September 30, 2021, you may request for a withdrawal by filling up a manual form. The manual process will require a minimum of thirty (30) business days upon successful verification.
For more information, contact our Customer Support here.
Once again, we thank you for your continuous support.
Have a great day and stay safe!
Background
Miles and cashback hackers in Singapore used to enjoy 10% cashback and 4 MPD on Grab wallet top-ups before they were nerfed, one by one in 2020.
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The glory days of Razer Card
Razer Card launched as a Beta program in late 2020.
Having the opportunity to receive 4 MPD for e-wallet top-ups again was, of course, very exciting at that time. You could even get an additional 1% cashback on your spending with Razer Card.
On top of that, Razer was giving away lots of free Razer products as we spent. I said ‘free’ because members could easily unlock spending tiers even when using their Razer cards to top up other e-wallets like YouTrip!
We even ran a mini lucky draw to give away a Razer Gaming Chair worth $749.90.
Where it went downhill
Razer Card members, like myself, started reporting duplicate charges on transactions made with their Razer cards in December 2020.
At one point, I had over $1,000 worth of duplicate charges.
To make matters worse, my experience with Razer Card’s customer service was horrible from the beginning. Live chat agents were never able to provide a resolution or timeline.
Email responses from Razer were mostly generic and repetitive. In fact, I continued receiving those emails every couple of days for about 2 months after the issues were resolved! Those frequent emails were so annoying that I reported spam on them.
I ended up waiting 5 months to receive refunds for all those duplicated transactions.
How to withdraw your wallet balance
If you have read about my updates on Razer Card, you should have cleared your Razer e-wallet balance a few months ago.
However, if you still have a balance, you may tap on the ‘Withdraw’ tab in the app, as described in the email excerpt above. This method will only be available till 30 September 2021.
From 1 October 2021, you can only request for a withdrawal by filling up a manual form.
Bottom line
Razer Card felt like a half-baked attempt to shake up the highly-competitive e-wallet market. I’m not sure who thought that it would be a good idea to roll out a financial product in Beta. It will be remembered for all the free gifts, not for the actual product. RIP.