Review: The Westin Kuala Lumpur (Chairman Bi-Level Suite & 1-Bedroom Apartment)

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Nightly rate13,200 points (worth US$79)
Length of stay2 nights
Date of stayJuly 2022
Membership levelTitanium Elite
(Marriott Bonvoy)

What benefits to expect when you stay at The Westin Kuala Lumpur as a Marriott Bonvoy Titanium or Platinum Elite member?

The Westin Kuala Lumpur opened in 2003 and was last renovated in 2012. It has a total of 318 rooms. This property usually requires 15,000 to 20,000 points per night for award stays.

I managed to book it for just 13,200 points from a Marriott Bonvoy PointSavers offer. The hotel’s usual cash rate for the base room is around MYR 520 (US$116).

Location

The hotel is located in central Kuala Lumpur along the bustling shopping district of Bukit Bintang. The Ritz-Carlton, Kuala Lumpur and JW Marriott Kuala Lumpur are also located close by.

  • 3 mins walk to Pavilion mall
  • 10 mins drive to Petronas Twin Towers
  • 45 mins drive to Kuala Lumpur International Airport (KUL)
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Arrival

I got in touch with the hotel prior to my stay to (shamelessly) let them know that I will be spending my birthday there.

And to my surprise, I was generously upgraded to the Chairman Bi-Level Suite upon arrival! The one and only Chairman Suite is the highest room category in the hotel and is categorized above the Presidential Suite.

Of course, I did not expect to stay in the amazing suite on both nights (I’m not thaaat shameless) and suggested to the receptionist that I will be prepared to move to another room after breakfast on the following day.

The lobby
Lift lobby of level 34 and entrance to the Chairman Suite
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Entrance to Chairman Suite

Chairman Bi-Level Suite

Room 3488 is 300sqm / 3,228sqft in size.

There is nothing like staying in a bi-level suite and it never failed to make my jaw drop! The size of the living area was just spectacular.

On the upper floor, there was even a private fitness area with a treadmill!

The suite is also connected to 2 other rooms, one on each floor. This can be useful for bridal parties or large families.

Check out the video tour of this room on our Instagram page.

View from the entrance
Jade sculpture
Close-up of the jade sculpture
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Living room
Welcome amenities
Birthday cake
Bose sound system
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Dining room
Dining room
Kitchen
View from the kitchen
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Complimentary coffee and tea
View from the suite
Toilet near the living room
Stairs from the upper floor
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View from the upper floor
Treadmill
Bedroom
Bedroom (reversed angle)
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Work desk
Bathroom
Toilet and jacuzzi
Jacuzzi
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Shower
Bath products
Bath products
Bathroom amenities

1-Bedroom Apartment

Room 1313 is 80sqm / 861sqft in size.

After spending one night in the glorious Chairman Suite, I moved to the 1-Bedroom Apartment. The apartment section of the hotel has a separate lift lobby.

I was pleasantly surprised by the good condition of the room as in my experience, apartments tend to have more wear and tear, probably caused by lots of cooking and long staying guests.

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Corridor to the apartments
View from the entrance
Living room (reversed angle)
Kitchen area
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Coffee machine
Complimentary coffee and tea
Dining area
Mini office
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View from the mini office
Universal power port and ethernet port
Bedroom
Dressing table
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Night stand
Bathroom
Bathroom (reversed angle)
Shower
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Floor plan of level 13

Club Lounge

Platinum members and above have all-day access to the Club lounge, which serves snacks and non-alcoholic drinks.

Entrance to the Club Lounge
Club Lounge
Dining area
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Business centre
Meeting room 1 (The Rectangle)
Meeting room 2 (The Round)
Outdoor area
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View from the Club Lounge

The evening cocktail was served as a buffet from 5.30 – 7.30pm with a good spread of hot food, deserts, wines and beer on tap.

Food quality was very good and the club lounge offers a good rotation of hot food daily.

Buffet area
Desserts
Hot food station
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Sliced fruits and cheeses
Snacks
Salad area
Bar area
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Wines
Tiger Beer on tap
Our picks
Cheeses
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Desserts
Mee Goreng set with chicken soup
Briyani set with mushroom soup

Breakfast

Breakfast is complimentary for Platinum members and above. It was held as a buffet at The Living Room restaurant.

Variety was huge for a hotel at this price point and the food quality/freshness was good.

However, I found that the staff could be a little friendlier. Many of them were moving tables and chairs around and talking loudly towards the end of the breakfast hours, almost hinting at guests to clear the area.

The Living Room restaurant
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Cold cuts
Indian cuisine
Mee goreng
Nasi Lemak
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Pizzas
Assorted dim sum
Sliced fruits
Pastries
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Pastries
Pastries
Cheeses
Salad station
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Hot food
Local snacks
Kids treats
Our picks
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Nasi kerabu
Local snacks

Breakfast in the Club Lounge

On the second day, we had our breakfast at the club lounge and enjoyed it a lot more! The buffet was smaller but it had all the food that I wanted.

We also enjoyed the calmer environment, compared to what we experienced at the main restaurant on the previous day.

Cheeses
Cold cuts
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Our picks
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Other facilities

The swimming pool had a bar, Splash, next to it but I found the size and shape not ideal for lap swimming.

Swimming pool
Splash bar

The gym is large, with well-maintained equipment.

Gym
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Weights area
Weights area
View from the treadmills
443 Bar Lounge

My ratings

This is how I am rating my stay, after considering what I paid (in points):

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Breakfast9/10
Service10/10
Location10/10
Room furnishing9/10
View
(from the room)
9/10
Peace & quiet10/10
Club Lounge10/10
Facilities10/10
Elite member recognition10/10
Value10/10

Bottom line

For its price (in points) The Westin Kuala Lumpur offers fantastic value, considering the usual cash rate, great location and strong Elite member upgrade policy.

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