| Opening hours | 5am – 9pm |
| Time of visit | 12 noon |
| Date of visit | January 2022 |
| Occupancy | 70% |
| Location | Airside, near Gate 2 |
| Entry type | Free via Priority Pass from Citi Prestige Mastercard |
Introduction
There are a total of 3 Priority Pass lounges in Denpasar, Bali. Two of them are located in the International Terminal (Premier and T/G) and one in the Domestic Terminal (Concordia).
I have visited the one in the Domestic Terminal, Concordia Lounge, 3 times in the past 6 months and will be sharing my thoughts of it in this review.
Reduced expectations
While travelling during the pandemic, my expectation of an airport lounge is fairly low. Give me a clean and quiet space and a decent cup of coffee and I’ll be really happy with my visit. Maybe a couple of packaged snacks to improve the experience further.
Unfortunately, I did not receive those basic “requirements” during my visits at Concordia Lounge.
Noise
Ngurah Rai Domestic Terminal is very noisy in general. This is caused by really loud, constant boarding announcements and final calls for missing passengers.
For what it’s worth, I downloaded an app to measure the audio level and I was getting around 80 decibels!
Unfortunately, there are speakers in the lounge as well, with the same LOUD announcements.
Food options
There was a good variety of food on all 3 visits but quality was poor. Although they were presented like hot food, they were always cold.
And, I’ve always noticed small cockroaches running around the food station.
I couldn’t figure out how to work the coffee machine and the staff “assisted” in making me 1/3 of a cup of cappuccino (see photo).
Hygiene problem
The toilets are not cleaner than the public ones outside the lounge.
Other than the small cockroaches mentioned above, I noticed larger ones on the floor and…….RATS.
I’m just going to leave it at that and spare you guys from the misery of looking at pest photos on this page.
Top complimentary amenities
- WiFi
- Drinks (non-alcoholic)
- Hot food
No showers, computers or alcoholic beverages.
My ratings
| Food | 4/10 |
| Peace & quiet | 1/10 |
| Privacy | 4/10 |
| Cleanliness | 1/10 |
| Service | 3/10 |
| Facilities | 3/10 |
Bottom line
There are many crappy Priority Pass lounges around the world but most of them would still get you some quiet time and a decent cup of coffee without pests running around.
I am blacklisting Concordia Lounge from future visits even though I have free access. You will probably be happier spending US$4 for a coffee in the Starbucks too.
23. JUNE 2024
Travelling from the domestic terminal Dempasar to Jakarta and waiting in the Priority Pass lounge called Concordia. It’s quite far into the domestic terminal on the left hand side. The announcements are frequent but in a rather ” normal” volume for an asian airport. In the lounge the buffet has rather locally sourced food for either breakfast or lunch, sweet and savory, but a good variety. It looks clean and the staff is always around, but I would always recommend to wipe off your cutlery before using it when travelling. The air is quite stuffy,but probably due to the many guests in the lounge around lunch time. Non smoking and no booze allowed. If something is really loud then unbehaved kids running and screaming around in the lounge which can happen anywhere else as well.
Cannot use priority pass – Concordia lounge as of 4 Dec
Really? Did they give a reason? And is the lounge accessible for an international flight, or are the terminals not connected after security?
Priority pass is still accepted. I am here now on Jan 2. Coffee maker is broken, but no vermin.
PP not accepted in the international airport
As of today 14th of November 2022 there are no priority pass lounges in the international terminal. I am not sure when it why priority pass is no longer accepted and it’s a real shame.
Can you post the photos of pests? It’s better to see what people are dealing with… May influence management too if you share it with them / Priority Pass