Review: Hilton Bali Resort (Cliff Tower Ocean View)

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Nightly rateIDR 771k nett (S$72)
Length of stay1 night
Date of stayMay 2021
Membership levelDiamond

Hilton Bali Resort opened in 2016 as a rebranded hotel after some renovation works. The hotel was originally built in 1996 under the name Nikko Bali and then Grand Nikko Bali. There are 408 rooms in this resort.

Photo credit: hilton.com
Resort map (pinch to zoom)

Location

The hotel is located in Nusa Dua, a quiet area in south-eastern Bali. The long stretch of beach in this area is mostly connected to 5-star hotels like Ritz-Carlton, Sofitel, Hilton and Apurva Kempinski. It is less crowded (as compared to Seminyak beach) as it faces East (no sunset view). That’s not a bad thing, as it is usually very quiet; perfect for evening walks/runs/cycles.

  • 22 mins drive to Ngurah Rai International Airport (DPS)
  • 1 hr 15 mins drive to Ubud Town

Arrival

Upon arrival, we had our temperatures taken and were assisted with our luggages before being directed to the reception.

I was very keen to find out how this hotel does upgrades for Diamond members and was hoping that it didn’t exclude suites like Conrad Bali. Unfortunately, that is the case here as well. Suite upgrade Diamond members is not a thing at Hilton Bali. But hey, at least the staff were straight forward about the upgrade policy and did not lie like those at Conrad Bali!

I had booked the base room and was upgraded to the King Cliff Tower Ocean View room. After speaking with some local friends who’ve stayed here recently, I found out that this is the standard Diamond upgrade at the property.

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View from the lobby
Welcome letter
Walking to the Cliff Tower (right)
Corridor

The room (King Cliff Tower Ocean View)

Room 911 is 50sqm / 538sqft in size. Thanks to the recent renovation, furnishing in the room was very good! It looked a lot more modern than the rooms at Conrad Bali.

The view from the balcony was fantastic. It was my favourite part of the stay. All for 75% less than what Alila Seminyak is asking!

I wished that there was a coffee machine and a proper work desk in the room though.

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View from the entrance
The room
Reversed angle of the room
Bathroom
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Bathroom amenities
Universal port by the bed
Beverage area
Complimentary bottles of water
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Welcome note and amenities
The balcony
View from the room

Best rooms

I usually request for a room on the highest floor possible and it must not be a connecting room (less noise).

There is no doubt that the best rooms in this hotel are those in the Cliff Tower. My room was on the 9th floor and there were about 10 more floors above mine.

Floor plan of level 9 in Cliff Tower

External food delivery

Like Conrad Bali, this hotel also does not allow external food delivery riders to meet guests at the lobby. Guests have to collect food from the main security post. It was a good 8 minutes walk from my room.

Very odd rule to have, especially as all other 5-star Marriott and Hyatt properties in Bali allows it.

Executive lounge replacement

As the executive lounge was closed because of low occupancy, I was given drink coupons (2 drinks per guest) that can be redeemed at The Shore Restaurant, only from 5 to 7pm.

It was probably the most underwhelming executive lounge replacement that I’ve experienced in recent months but it’s hard to fault the hotel when room rates were that low.

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Drink coupons as Executive Lounge replacement
The Shore Restaurant (left)
The Shore Restaurant
Table by the beach
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Complimentary cocktail/mocktail

Breakfast

Breakfast is complimentary for Gold members and above and can be enjoyed at Grain restaurant from 7 to 10.30am.

It was disappointing that there wasn’t any transparent screens to protect the open buffet. I’ve stayed in over 50 hotels during the pandemic and this was one of very few hotels with loose social distancing and hygiene practice.

Like all open buffets in a hotel with low occupancy, food was not good. Pastries were hard and tasted like they’ve been out in the open for a few hours. Was glad that the restaurant offered made-to-order eggs!

Click here to view the hotel’s à la carte menu.

Grain restaurant
Cereals and nuts
Fruits
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Hot dishes
Pastries
Cold dishes
Drinks station
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Our breakfast

Other facilities

The swimming pool is beautiful. There are bridges crossing over sections of the pool and even a lovely ‘cave’ area with a slide next to it.

Main pool
Bridges to cross the pool
‘Cave’ area
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Pool slide
Pool access rooms

The gym is tucked away behind the ‘cave’ shown above. The size was alright but there wasn’t any view.

Cardio area
Weights area
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Dance studio

My ratings

Breakfast5/10
Service5/10
Location10/10
Room furnishing9/10
View10/10
Peace & Quiet9/10
Facilities8/10
Elite member recognition6/10
Value (for what I paid)8/10

Bottom line

Quality-wise, this is probably the best Hilton property in Bali. However, other than the view and swimming pool, there was really nothing much to love.

Staying in Conrad and Hilton Bali made me appreciate all the amazing Marriott Bonvoy and Hyatt properties in this island even more.

3 thoughts on “Review: Hilton Bali Resort (Cliff Tower Ocean View)”

  1. Stayed at Bali Hilton for 2 weeks, as a family had the best to time. Everything was 5 stars. The pools restaurant, hotel and staff. Loved everything can not say anything bad. First class resourt 5 stars Hilton .
    From the Novakovic family
    Melbourne Australia

    Reply
  2. We were going to stay at both the Conrad and this hotel in June. We are Diamond members. We also spoke to a couple of other former guests. Between all the reviews and comments we have cancelled both stays.

    Reply

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