Review: JW Marriott Marquis Dubai (Executive Suite)

Nightly rate: AED 522 nett (S$189)
Nightly rate after Mastercard 6 for 4 and Marriott eGiftCard: AED 357 nett (S$129)
Length of stay: 6 nights
Membership level: Titanium Elite

JW Marriott Marquis Dubai opened in early 2013 as the world’s tallest hotel. It is now in second place, after Gevora Hotel, a 4-star hotel also in Dubai, took the crown in 2018. Ciel Tower, under construction in Dubai Marina, will be the world’s tallest hotel when it opens in 2023.


Location

The hotel is 12 minutes walk away from Business Bay metro station, which is just one stop away (2 mins) from Dubai Mall. Getting a taxi through ride-hailing app, Careem, typically costs AED 25 ($9).


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Arrival

Check-in was done swiftly and I was greeted by the Manager on duty during the process. As a Titanium member, I was pre-upgraded to the Executive Suite!

Tower B was understandably closed while I was there, because of the lower occupancy. Tower A is where the Executive Lounge is but rooms in Tower B get a better view of Burj Khalifa.


The room

Room 4214 felt very much at home the moment I stepped in. To my surprise, there was a framed photo of myself (from years ago) on the table with really nice fruit and cheese platters! This was similar to my experience at W Dubai – The Palm just one day prior and it got me wondering, is this a ‘thing’ in Dubai?! I’m not complaining though. Although it’s not something that I expect from every hotel, I truly appreciate the efforts from everyone involved to make guests feel welcomed. 🥰

The living room was very spacious and there was a separate dining and living area. The room was replenished with about 10 bottles of water every single day!

I loved the mostly-unblocked view from the bedroom. It was always a joy watching the sun set while working on my desk.

The bathroom is huge with double sinks, a bath tub by the window.

The housekeeping team were fantastic throughout my stay and deserve a special shoutout. My room was always cleaned while I was down at the restaurant for breakfast and was always done when I returned.

There was more towel art on my bed and dining table on the third day of my stay. I mean, who does it on the third day?!

There was also a handwritten note without mentioning anyone’s name for all those effort; simply “Housekeeping Team”.

Someone also placed a towel beneath our shoes by the door. The attention to detail never failed to make me go “awwww 🥰”.


Breakfast

Breakfast was served at Kitchen 6 restaurant from 6am till 11am. There were short queues every morning that I was there and it never took more than 5 minutes to get a table. There were a few ladies at the entrance to bring guests to their tables.

I tried to understand how to get my coffee every morning but after 6 mornings, I still don’t get it. And I’m not sure if the staff knew who was supposed to ask guests the type of coffee/tea that they would like. The ladies at the door never asked but when I asked her where I can get my coffee, she would ask me how I would like mine, if that makes sense. On days that I did not ask the lady, nobody would offer me any coffee till I was done with my food. I spoke to the restaurant manager and he didn’t sound sure either. He even mentioned that it was the ladies’ job. Oh well.

Breakfast quality was good and there were plenty of options. The live egg station was disorderly as there wasn’t any proper line for guests to join. Whoever squeezes themselves to the front first, get their eggs first. On the 4th morning, I found out that there was another egg station towards the far end of the restaurant with less crowd.

One of the staff accidentally charged my room for breakfast on one occasion. I noticed it when the admin staff charged the wrong amount to my eGiftCard at the end of my stay. It was rectified quickly once I raised it but this mistake could have been avoided with a better system in place. It is also strange that the total amount on the breakfast receipt was AED 240 on some days and AED 140 on others.


Executive Lounge

The Executive Lounge is located on the 37th floor of Tower A. It wasn’t open for breakfast while I was there. Afternoon Tea was served from 2.30pm till 4pm and happy hour ran from 6.30pm till 8.30pm.

Light food offered during afternoon tea was okay and there were not much variety throughout the 6 days that I was there.

The food during happy hour was always good though. There was always one special hot dish served by the chef to go with the usual cheese plates, hummus & chips, salads and dessert.


Swimming pool

The swimming pool is located on the M floor. I really loved how open the whole outdoor area is. Great place to catch the sunset too!


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Other facilities


Ratings

Breakfast: 8/10
Service: 8/10
Location: 9/10
Room: 9/10
Facilities: 9/10
Executive lounge: 9/10
Elite member recognition: 10/10
Value (for what I paid): 9/10


Bottom line

Consider staying 3 or 6 nights here to enjoy lower nightly rates with the current Mastercard offer (extended till 30 June 2021). A solid hotel overall but needs a better system for staff to adhere to during breakfast.

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